EMERGENCY LINE 24/7

Locked out in Kennewick, Pasco or Richland.

Locked out of the house, the car or the shop. Call 509-586-9300, the emergency line answers 24/7.

Chapter 01

How the call goes

Call 509-586-9300. The emergency line answers 24/7, nights and weekends included. Say what's locked and where you are: a house on a Kennewick side street, a car in a Pasco parking lot, the back door of a shop in Richland. Then add the year, make and model if it's a car, or the kind of lock if it's a door.

Those few details decide what goes in the van. A deadbolt, a car door, a commercial lever handle and a safe each want different tools, and a clear description on the phone beats guessing on the doorstep.

Expect to be asked to show that the place or the vehicle is yours before anyone starts. It protects you as much as it protects the shop. AmyLynn Hanson wrote in a 2023 Google review that the people on the phone were kind and courteous, and that the shop called before heading over.

Mount's yellow locksmith van with the red MOUNT'S lettering on its white roof

Non-destructive entry first, drilling only when a lock truly needs it

Most lockouts end with the lock still in one piece. A locksmith's first move is to get in without harm, by picking, by bypass, or with the tools made for that particular door or car, so that nothing gets broken and the frame stays clean.

Now and then a lock really can't be opened that way. It's damaged, jammed, or fitted with hardware built to resist picking. Then drilling is the honest answer, and it should be explained before it happens. That's the situation AmyLynn Hanson described: her lock had to be drilled out because of her specific circumstances, and Shawn was very clear about all the options she had. She wrote that he was honest and didn't try to push expensive products.

That's the order to expect at Mount's: gentle first, drill last, and every option laid out in plain words before anything gets done to your door.

Chapter 03

Once you're back in: rekey, replace, and spare keys

Getting in isn't always the end of the problem. If your keys were lost instead of just locked inside, whoever finds them can get in too. A rekey changes the lock so the old keys stop working, and the lock itself stays in the door.

If the lock is worn, damaged or had to be drilled, replacement is the better call. Mount's does rekeying, lock installations, repairs and key replacements for homes, and the talk after the door is open is about which of those fits yours.

Spare keys are cut at the counter at 415 W 1st Ave in downtown Kennewick, Monday to Friday, 8:00 AM to 5:30 PM. A spare left with a neighbor you trust or kept at work is the simplest way to make the next lockout a short one.

Mount's has served the Tri-Cities since 1948. Washington contractor licence MOUNTLK909QZ. The emergency line, 509-586-9300, answers 24/7.

Locked out right now?

The counter at 415 W 1st Ave keeps weekday hours, Monday to Friday, 8:00 AM to 5:30 PM. The emergency line is a different thing: 509-586-9300 answers 24/7, so if you're standing outside a locked door at midnight or on a Sunday morning, call. The yellow van covers Kennewick, Pasco and Richland.

Call 509-586-9300